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Terms and conditions

Terms of Services - PAID Hosting The service that is a subject to the following agreement is distributed by uk.am and provided by Attractsoft GmbH, registered in Germany, Registration No.: HRB 7963 KI. YOU (the Client) should be aware that by signing up for an account with uk.am, YOU absolutely agree to position data on our servers, thus making it accessible to the wide public. Hence the Client accepts that it is beyond the power of uk.am to restrict such access and guarantee the security of your files. YOU are completely in charge of protecting your data on uk.am servers, which suggests that you consider carefully each and every piece of information before uploading it to your hosting account on uk.am servers. Please avoid publishing personal data that could be easily obtained by the wide public and consequently abused online. By completing the order form and purchasing a hosting plan you agree and understand that this represents your electronic signature of this document.

uk.am PAID SERVICES:

  1. SERVICE AGREEMENT uk.am shall provide its Services to YOU [the Client] under these Terms of Service (Agreement). The Agreement is intended to keep the integrity of both uk.am and the Client and to protect both parties from liability. This Agreement will be enforced to ensure the speed, power, performance, and reliability of our services. By completing the Order Form and any other documents or agreements additionally specified in this Agreement, the Agreement constitutes the whole act of convention between uk.am and the Client, thus being the most significant document of the established relationship. In case a court of competent jurisdiction considers that any of the Agreement's provisions are invalid, unenforceable, or void, the remaining provisions will completely reserve their validity. The Client's side of the Agreement could be presented by an individual with personal demands being over 18 years of age or a legal entity such as a corporation, a limited liability company, etc. that is consistent with its state's law system. Moreover, if a person represents the Client for some reason, he/she should be legally authorized to act on his/her behalf, thus accepting, executing and delivering the Agreement. YOU understand and agree that the Service is provided on an "AS IS" basis and that uk.am assumes no responsibility for the timeliness, deletion, and failure to deliver or store any Client communication or personalization settings.
  2. uk.am HOSTING SERVICES
    1. Bandwidth - Each hosting plan includes prepaid and fixed bandwidth.
    2. Domains Hosted - uk.am hosting plans include domain hosting. Each hosting plan has a limit on the number of domains that can be hosted. For more information about the different plans refer to our website.
    3. Free Domain Registration - Free domain names are available ONLY with some annual(1,2 or 3 years) web hosting account subscriptions. Free domain name registration applies to .com, .net, .org, .us, .biz and .info domain names only for the initial year of registration. Each web hosting account can use a maximum of one discounted domain name. Please note that domain name registrations are final and cannot be refunded. In the case of the following upgrades - from FREE plan to PAID plan and from PAID plan to another PAID plan with more features - FREE domain name registration is NOT included.
    4. Disk Space - Each hosting plan includes prepaid and fixed disk space.
    5. IP Address/es - uk.am hosting accounts do not initially include private IP addresses. In case YOU want to buy a shared hosting plan, a shared IP address will be available for your hosting account upon purchase. Please, contact the Sales Department for more details.
    6. MySQL/PostgreSQL Database/s - All hosting plans include database/s. Please note that FREE hosting plans do not support a PostgreSQL database. Please observe the hosting plan comparison page on our website for further details or contact our Sales Department.
    7. MySQL/PostgreSQL Database/s Quota - The allocated MySQL/PostgreSQL quota per database depends on the hosting plan. Please observe the plan comparison page on our website for more details or contact our Sales Department.
    8. SSH - Secured Shell availability depends on the hosting plan. For reference please observe the plan comparison page on our website.
    9. Zacky Tools Installer - We provide an automated script installer for several popular software applications. That said, we cannot guarantee that all software applications are the latest versions available and are fully compatible with the current PHP and MySQL versions for your account. If you notice any incompatibilities please open a trouble ticket from your control panel -> trouble ticket section.
  3. BACKGROUND OPERATIONS/ADD-ON SERVICES All paid hosting plans of uk.am include, but are not limited to, the following services: CronTab, Zacky Script Installer, and Mailing lists integrated into the hosting Control Panel! These services are offered and provided WITHOUT WARRANTY and WITH NO GUARANTEE OF RESULTS. Additionally, uk.am might offer the following ADD-ONS:
    1. Site Search Engine Submission - When applicable as a free add-on product, SEO submission should be requested within three months of order placement. Please note that to successfully submit your site, it should be fully functional and finished. Sites under construction, that are not finished, or without index page will be accepted.
    uk.am ADDITIONAL SERVICES - ADD-ONS, FEATURES AND VALUE-ADDED SERVICES OF FEATURES ARE OFFERED ON "AS IS" AND "AS AVAILABLE" BASIS. uk.am REJECTS ANY IMPLIED WARRANTIES. NONE OF uk.am'S EMPLOYEES, MANAGEMENT OR AFFILIATES MAY BE HELD RESPONSIBLE AND THUS LIABLE FOR ANY POSSIBLE DAMAGES AS A RESULT OF THE USE OR MISUSE OF ANY INFORMATION, CONTENT OR SERVICES PROVIDED BY uk.am, INCLUDING DIRECT OR INDIRECT, PUNITIVE, AND INCIDENTAL DAMAGES RESULTING FROM ANY FAILURE TO PROVIDE SERVICES, SUSPENSION OR TERMINATION OF SERVICES.
  4. SERVICE GUARANTEES uk.am guarantees a 99.9% network uptime. This, however, does not apply to problems arising from:
    1. Server Hardware Breakdown.
    2. User error(s) or purposeful disruption(s) of the hosting service.
    3. Failures caused by software that is not explicitly supported by uk.am. Consequently, if a hardware crash is provoked by a customer, uk.am is beyond the control and therefore uk.am cannot be held responsible for the resulting downtime.
    Third party monitoring service reports may not be used as proof of downtime due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.
  5. ACCOUNT USAGE & HOSTED CONTENT
    1. Your account content MUST comply with the parameters stated in this Agreement. Web content requirements forbid the publication of illegal content or content considered inappropriate otherwise. Customers should get in touch with a uk.am representative regarding any inquiries over this matter.
    2. If any of uk.am Services are used for the illegal purpose of SPAM, then those services will be terminated immediately and permanently. If unauthorized access is detected, uk.am reserves the right to prohibit without notice the use of uk.am hardware or any software hosted on a uk.am server for trying to illegally access another hosted machine or network. You absolutely agree and understand that by breaking this paragraph and generally this agreement your account will be closed without notice and no refund will be issued. A chargeback of the amount will be prosecuted legally by uk.am legal advisers to the full extent of the law.
    3. Inactivity period
      1. During the first three months after your account's expiration date, we will send you weekly notifications regarding your account's status and the available renewal options. Failure in renewing your account during this period will result in the deletion of your account's data.
      2. If your account has been blocked due to a violation of the Terms of Service, abuse, SPAM, or any other malicious activity, then it's data will be deleted after 15 days without any notice.
  6. MONEY BACK GUARANTEE uk.am offers a 30-day money-back guarantee. If you are not satisfied with our hosting service within the time frame of 30 days after you purchased the account, you need to contact our Sales Department and you will receive a full refund for your hosting plan. Any domain registrations/transfers (free within a web hosting plan) are final and do not fall under the money-back guarantee and will be a subject to the regular domain price per year. In the case of a bank wire refund, a fee of 10.00USD is added and the reverse bank wire is sent at the client's expense. To process the reverse bank wire we need you to submit (via a trouble ticket) the following details: Last name, First name or Company name, City, IBAN, and BIC.
  7. PAYMENT AND CHARGEBACKS
    All customers should abide by the following verification procedure.
    1. Services are distributed by uk.am and provided by AttractSoft GmbH. By signing up for these services you agree that you will be charged the respective amount for these services by the respective merchant provider under vendor name AttractSoft GmbH. When signing up for a web hosting service with uk.am, customers agree to all the specified Terms in this document. Thus, uk.am will utilize this document as evidence for the customer's agreement in cases of a chargeback inquiry on behalf of the customer based on points that the client tries to refute after he/she accepted them at the time of the order.
    2. uk.am will charge the customers fees based on the fee structure at the time of the sign-up process. uk.am reserves the right to introduce changes to the packages when needed regarding price and a set of features. This means that the current price list may differ from the pricing and features of the customer's account.
    3. We always aim to keep web hosting, VPS, domain, and SSL services without interruption. Therefore the services we provide will be renewed automatically unless notified prior to the expiration date of the specific service. Domains and SSL renewals are non-refundable as they are provided by third party companies, which have an irreversible order policy.
    Chargebacks are not an acceptable way of receiving a refund. Any client who initiates a credit card chargeback on an order will be a subject to collections and legal actions. He/she will be charged 30.00 USD, because when signing up with uk.am, customers accept these terms and conditions, thus agreeing to observe them strictly.
  8. WARRANTIES AND REPRESENTATIONS uk.am provides hosting services on an "as is" and "as available" basis without warranties or representations for its offering. The company bears no responsibility for connection problems, in cases when the customer's hosting with uk.am experiences service interruption issues.
  9. NO UNLAWFUL OR PROHIBITED USE As a condition of your use of the uk.am Services, you will not use the uk.am Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorized access to any uk.am Services, other accounts, computer systems or networks connected to any uk.am Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the uk.am Services. uk.am, in its sole discretion, reserves the right to disclose at any time any piece of information that uk.am deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove, in whole or in part, any piece of information or material.
  10. THIRD PARTY Any dealings with third parties (as well as advertisers) included within the uk.am Services or participating in promotions, delivery and payment of goods and services, and any other terms, conditions, warranties and representations associated with such dealings or promotions, are solely between you and the advertiser or the other third party. uk.am cannot be held responsible or liable for any part of such dealings and promotions.
  11. TERMINATION YOU agree that uk.am, in its sole discretion, may terminate your password, account (or any part thereof) as well as the use of the Service, and remove and discard any Content within the Service.
  12. YOUR RESPONSIBILITIES YOU are solely responsible for the content of your web pages, messages or data that you or your sites' users upload to uk.am servers. Using the uk.am Services in connection with surveys, contests, pyramid schemes [HYIP], gambling, chain letters, junk e-mail, spamming or any duplicative or unsolicited messaging (commercial or otherwise) is strictly prohibited. In consideration of your use of the Service, YOU agree to:
    1. Provide true, accurate, current and complete information about yourself as prompted by the Service's registration form
    2. Regularly check and promptly inform us to update your Registration Data in order to keep it true, accurate, current and complete at all times. If you provide any information that is untrue, inaccurate, not current or incomplete, or uk.am has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, uk.am has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).
    3. YOU will receive a password and an account designation upon completing the Service registration process. YOU are responsible for maintaining the confidentiality of your account details, and YOU are fully responsible for all activities that are associated with your account. YOU agree to:
      • immediately notify uk.am, of any unauthorized use of your password, account and/or any other breach of security;
      • ensure that you exit from your account at the end of each session;
      • refrain from posting, disclosing, providing, selling or offering to sell your account details provided by uk.am to any third parties;
      uk.am cannot and will not be held liable for any loss or damage arising from your failure to comply with these terms and conditions.
    4. Any Customer in violation of our system or network security and/or enormously overloading/over flooding the servers' resources is subject to criminal and civil liability, as well as an immediate account termination. Examples include, but are not limited to, the following:
      • Unauthorized access, use, probe, rootkit or scan of a system's security or authentication measures, data or traffic;
      • Interference with the service of any user, host or network including, without limitation, e-mail bombing, flooding deliberate attempts to overload a system, and broadcast attacks;
      • Forging of any TCP/IP packet header or any part of the header information in an e-mail or a newsgroup posting;
    5. The Customer agrees not to publish on or over his/her account any information, software or other content which violates or infringes upon the rights of any third party or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.
    6. uk.am does NOT allow sites that provide any content, points of distribution, or 'links' to sites that:
      • Infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy;
      • Violate any law, statute, ordinance or regulation;
      • Are defamatory, trade libelous, threatening, unlawfully harassing, abusive, pornographic or obscene;
      • Contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software/programs that may damage the operation of a third party's computer or property;
      • Contain Proxy, Pirated or Hacking / Phreaking Software (Warez). Moreover, any software that is copyrighted and not freely available for distribution without cost, ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) - all fall under this jurisdiction. This includes also Torrent sites or links to Torrent sites;
      • Sites related or directly providing escort services;
      • Display/distribute Adult content as well as any erotic or pornographic material, links to adult sites, or advertisements for adult sites;
    7. The use of phishing or mimic sites is strictly prohibited on uk.am. Any user's account suspected in such activity will be terminated WITHOUT a refund and legal actions will be started to the full extent of the law.
    8. YOU acknowledge and agree that uk.am might change these Terms of Services without notice and you are solely responsible for checking for such changes, follow up and comply with them.
    In conclusion, any client not observing the aforementioned rules is subject to an immediate account termination without a refund!
  13. CUSTOMER WEBSITE; CUSTOMER WARRANTIES/GUARANTIES
    1. When buying a hosting plan with uk.am, customers agree to be fully responsible for the deployment, development, operation and maintenance of their website, online store and/or e-commerce activities within that space. Each customer is in charge of all the products, services, contents, and materials appearing online, including:
      • the accuracy and relevance of the Customer's content and material showcased in his/her store or products;
      • the certainty that the Customer's content and materials appearing on his/her store or products do not violate or infringe upon the rights of any third party;
      • the certainty that the Customer's content and materials appearing on his/her store or products are not calumnious or somehow illegal. The Customer is the only one in charge of approving, processing, filling customer orders, and taking care of customer requests and complaints. The Customer is the only one in charge of the payment or satisfaction of any and all taxes related to his/her website/s and online store/s.
    2. The Customer bears the responsibility for ensuring the security and confidentiality of his/her customer's data (including, without limitation, customer credit card numbers) that he/she may receive in connection with his/her website/s or online store/s.
    3. Each Customer guarantees to uk.am that he/she owns or possesses the right to use the Customer Content and the corresponding material, including all text, graphics, sound, music, video, programming, scripts and applets. Each Customer warrants to uk.am that the use, reproduction, propagation, and transmission of the Customer Content and any information and materials contained inside do not, and will not:
      • infringe or abuse any copyright, patent, trademark, trade secret or any other proprietary right of a third party;
      • break any criminal laws or manifest false advertising, unfair competition, vilification, privacy intrusion; violate a right of publicity or violate any other law or regulation.
    4. Each Customer empowers uk.am to reproduce, copy, use and propagate any and all parts of the Customer content for the purposes of ensuring and maintaining the Services operation. uk.am is granted the right to assess the extent to which these operations need to be performed.
  14. UNSUITABLE BEHAVIOR Any indecent, abusive or insulting treatment towards a uk.am employee will be considered inappropriate. Each Customer is expected to conduct in a well-behaved manner when communicating with uk.am employees regarding any requests for help through e-mail, phone, etc. Each Customer should avoid applying any form of a written emotional outburst. All attempts of uncontrolled behavior will be interpreted as a breach of this Agreement.
    Other acts of treatment towards uk.am employees that will be considered as unacceptable include verbal, oral, written or delivered by a second party threats that are addressed to uk.am or any of its employees, partners, equipment, and concerns. All forms of such threats will be interpreted as a breach of this Agreement. uk.am reserves the right to restrict or completely stop access to the client's account and even to permanently disable the client's Semi-Dedicated account without issuing a refund if any of the aforementioned rules are violated and if further communication is not possible due to continued bad mannered client behavior!
  15. SPAMMING IS PROHIBITED We take a zero tolerance stance against the sending of unsolicited e-mails, bulk emailing, and SPAM. Any user who sends out SPAM will have their account terminated with or without a notice. We will determine, in our sole discretion, whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:
    • Advertising of your uk.am hosted site using Unsolicited Email (spam). This is strictly prohibited and your account will be removed immediately if it is involved in any type of spam activity;
    • The bulk sending of unsolicited messages, or the sending of unsolicited e-mails which invoke complaints from the recipients;
    • The sending of junk mail;
    • The use of distribution lists that include people who have not given explicit permission to be included in such distribution channels;
    • The posting of commercial ads to USENET newsgroups that do not permit them;
    • The posting of articles containing binary encoded data to non-binary newsgroups;
    • The excessive and repeated posting of off-topic messages to newsgroups;
    • The excessive and repeated cross-posting;
    • Excessive email sending/receiving: over 50 emails in 2 minutes; over 150 emails in one hour; over 1000 emails in one day;
    • The e-mail harassment of another Internet Customer/s, including but not limited to, transmitting any threatening, libelous or obscene material, or material of any nature which could be deemed to be offensive;
    • The e-mailing of age-inappropriate communications or content to anyone under the age of 18;
    uk.am reserves the right to require changes or disable as necessary any website, account, database, or another component that does not comply with its established policies or to make any such modifications in an emergency at its sole discretion.
  16. ZACKY TOOLS SOURCES MODIFICATION uk.am reserves the right to modify the sources of the applications installed via ZackyTools in order to meet specific company needs. Such needs may be (but not limited to):
    • Template modification;
    • Branding modification;
    • Default incoming/outgoing links modification. Such modifications can be removed and the application reverted to its very default state upon written request (either via a Trouble Ticket or an email message to support@supportindeed.com ).
  17. ACCOUNT HDD RESOURCES USAGE
    1. Each and every uk.am Customer agrees not to allocate more than 4999MB of their hosting account space to:
      • image and multimedia (.gif, .png, .avi, .mpg, .jpg, .mp3, .m4v, .3gp) files;
      • archive (.rar, .zip, .tar, .gzip, .iso, .nrg, .cue, .ccd, .img, .sub, .cue) files;
      • DB dump backup (.sql, .pgsql, .mssql, .mysql) files;
      • .exe, .pdf, .psd, .ppt files;
      • any identical file types.
    2. Each and every uk.am Customer agrees not to allocate more than 3000MB of their hosting account space for the storage of emails.
    3. Each and every uk.am Customer agrees not to allocate more than 1000MB of their hosting account space for the storage of databases.
  18. ACCOUNT DB RESOURCES USAGE uk.am provides its Customers a shared hosting service with the ability to use MySQL and PostgreSQL database engines. The very nature of the service requires that database server resources are shared. The number of available databases depends on the package that the Customer has signed up for. The database engines described above should be used by the Customer in a manner that will not affect server performance and no downtime can be caused due to over-usage. Every web hosting account can use up to 50 000 connections (per single database) per hour and also up to 30 concurrent connections towards a single database. In case a database is detected to use more than 20% of the shared database server's CPU, uk.am reserves the right to suspend the account associated with the database without any prior warning.
  19. ACCOUNT CPU/RAM RESOURCES USAGE uk.am provides its Customers with the ability to use CPU and RAM on a shared principle. The resources described above should be used by the Customer in a manner that will not affect server performance and no downtime can be caused due to over-usage. In case that a process is detected to use more than 20% of the shared CPU/RAM, uk.am reserves the right to suspend the account associated with the process without any prior warning.
  20. INODES RESOURCES USAGE Every file (web page, image, email, etc) on your account uses up 1 inode. The use of more than 250,000 inodes on any shared web hosting account may potentially result in a warning first, and if no action is taken, future suspension.
  21. DEFINITION OF UNLIMITED DISK SPACE AND TRAFFIC USAGE Being a web hosting provider, we are greatly committed to helping our clients build their online presence. That is why we impose no limits on the disk space and traffic on plans having these features advertised as "unlimited". While we want to be sure we are providing a good service to all of our clients, we still require customers to comply with paragraph 17. ACCOUNT HDD RESOURCES USAGE and paragraph 23. TRAFFIC RESOURCE USAGE, which set the norm in Disk Space and Traffic usage for personal and business websites. The nature of the shared web hosting service we provide may force us to put constraints on specific accounts that are affecting others accounts by abusing the server's resources beyond what is expected to be a normal utilization of Disk Space and Traffic. Normal usage for personal and business websites is considered usage similar to the average resource utilization of our other customers. An example of abnormal usage might be resource usage of a large corporation compared to a small personal or business website or storing a large number of video, audio or other files that require more resources to support. With this in mind, we want to stress on the fact that we are providing hosting through a shared environment and each website may impact the performance of other websites. While our hosting platform has a custom architecture designed to endure great loads generated from the shared accounts, occasional disruptions may result in from customer's abnormal activities. Disruptions are rare because we carefully manage accounts that are over-utilizing the platform's resources. In order to ensure the normal operation of our platform, we reserve the right to suspend web hosting accounts that are degrading its performance. In any case, we notify the owner by e-mail prior or consequential to account suspension and we are doing our best to cooperate with the affected customer to resolve the issue.
  22. BACKUPS, DATA LOSS, AND BACKUP LIMIT Your use of the service is at your sole risk. Our backup service is provided to you only as a courtesy. Our backup service runs each week and we keep backups only from the last three weeks. uk.am is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on uk.am servers. Any shared account using more than 3GB of disk space will be removed from our off-site backup. Emails are not backed up. All data will continue to be mirrored to a secondary drive (RAID backup) which helps to protect against data loss in the event of a hard drive failure.
  23. TRAFFIC RESOURCE USAGE uk.am provides a monthly traffic allowance. The allocated traffic allowance depends on the package. In case you pass the allocated monthly traffic, we reserve the right to suspend your account until the next month cycle starts, or until additional traffic allowance is ordered. Unused traffic in one month cannot be carried over to next months. With regard to the Unlimited data traffic packages on the shared hosting platform, a fair use policy will apply. If you generate more server traffic than is deemed acceptable by uk.am, to the detriment of other uk.am customers, uk.am reserve the right to interrupt the service. Unlimited data transfer applies to your use of web pages only (HTML, PHP, etc.), and not for the storage of movies, pictures, audio files, downloads, etc. uk.am reserves the right to suspend and/or terminate any account that has traffic over-utilization and endangers the normal function of the shared hosting platform.
  24. WEB SERVER RESOURCE USAGE uk.am provides a shared hosting service. The very nature of the service requires that Web Server resources are shared. Every web hosting account can use up to 40 concurrent (simultaneous) connections originating from one IP (regardless of the domain, subdomain) and also 40 concurrent connections towards a single vHost (domain or subdomain).
  25. IP RESOURCE USAGE Due to depletion of the pool of unallocated IPv4 addresses, uk.am has to comply with the latest trends and technologies available to continue providing IPs to its customers in a sustainable way. IPs for SSL certificates are provided on a shared basis between multiple hostnames using the Apache SNI module. All SSL certificates we provide work properly with the new SNI technology, which is fully supported by the major modern browsers. However, visitors using older versions of browsers or browsers that do not support SNI might experience warnings about your website's certificate.
  26. FEEDBACK In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to uk.am, the Site or the Services (collectively "Feedback"), you agree we may use the Feedback to modify our products and services and that you will not be due any compensation, including any royalties related to the product or service that incorporates your Feedback. You grant to us a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, translate, distribute, perform, display, import, sell, offer for sale, make, have made and otherwise exploit the Feedback in any form, media, or technology, whether now-known or hereafter developed, and to allow others to do the same. This is true whether you provide the Feedback on the Site or through any other method of communication with us unless we have entered into a separate agreement with you that provides otherwise.
  27. FORCE MAJEURE CIRCUMSTANCES uk.am will not be held responsible in case of a failure or delay in doing its professional duties in consequence of circumstances beyond its control. Such circumstances could be caused by acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of a third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for the provisioning of the Services. This agreement constitutes and represents the whole act of convention between the parties in regard to the agreement signed between them. It is not subject to any amendments, changes or modifications, or any other alterations with the exception of changes introduced through a written instrument that is signed by the parties to be charged.
  28. COPYRIGHTS Copyrighted material must not be placed on any Customer's account without the explicit permission of the owner(s) or the person(s) directly authorized by the owner(s). Only the owner(s) or such authorized person(s) may upload copyrighted material to the account. Upon our receipt of a notice of a claimed copyright infringement containing the above information, after confirmation, we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will have no liability to any Customer of the Services for the removal of any such material.
  29. MISCELLANEOUS uk.am cannot be held responsible for the content of pages hosted under its service. uk.am cannot be held liable for any damages or lost profits from copyright infringements or unauthorized content reproduction hosted on the uk.am platform as a standalone user domain or as a subdomain under our utility domains, including but not limited to the following: onlinewebshop.net, myartsonline.com, mygamesonline.org, mypressonline.com, getenjoyment.net, medianewsonline.com, scienceontheweb.net, mywebcommunity.org, sportsontheweb.net, atwebpages.com. uk.am does not review pages for content before they are posted and does not verify, endorse or otherwise take responsibility for the contents of any user-created pages. However, we reserve the right to remove any page from our servers which we determine is in violation of our rules and guidelines. YOU are solely responsible for all files contained in their own directory and can be held legally liable for the contents of their website.
Terms of Services - FREE Hosting PLEASE READ THOROUGHLY THIS DOCUMENT TO AVOID ANY MISUNDERSTANDINGS AND POTENTIAL TERMINATION OF THE SERVICE! uk.am shall provide its Services to YOU (Customer, User) under the following Terms of Services (ToS). The ToS are intended to protect both the integrity and liability of uk.am and the Customer. These ToS will be enforced to ensure the speed, power, performance, and reliability of our services. YOU MUST understand and agree that the Service is provided on an "AS IS" basis and that uk.am assumes no responsibility for the timeliness, deletion, failure of the service or inability to store any Customer communications, data or personalization settings.
  1. uk.am HOSTING SERVICES:
    1. MONTHLY TRAFFIC - The free hosting plan features fixed traffic allotment.
    2. DOMAINS HOSTED - The free hosting plan offered by uk.am has a limit on the number of domains that can be hosted. For more information about the different plans refer to our website.
    3. DISK SPACE: Each and every uk.am Customer agrees not to allocate more than 10% of their hosting account space to:
      • image and multimedia (.gif, .png, .mpg, .jpg, .3gp) files;
      • archive (.tar, .gzip, .iso, .nrg, .cue, .ccd, .img, .sub, .cue) files;
      • DB dump backup (.sql, .pgsql, .mssql, .mysql) files;
      • .pdf, .psd, .ppt files;
      • any identical file types;
    4. SERVER RESOURCES UTILIZATION - The Customer MUST understand that his/her account is located on a shared hosting server setup and he/she must not use excessive system resources that might deteriorate the server's performance and degrade the quality of service for other users. EXCESSIVE or MALICIOUS system resource USAGE will result in AN IMMEDIATE ACCOUNT TERMINATION.
    5. INODES - Every file (a web page, image file, email, etc) on the Customer's account uses up 1 inode. The Customer has an inode limit of 25 000.
    6. EMAIL
      1. Since SMTP is ON you are allowed to send 31 e-mails and receive up to 3000 e-mails each month.
      2. The Customer can have no more than one e-mail account.
      3. The Customer can send an e-mail to up to 5 recipients at the same time and cannot attach files bigger than 2 MB.
      4. The E-mail account features a 3000 inode limit, one e-mail filter (SPAM/Autoresponder), one e-mail alias, and a total mail quota of 50 MB.
      5. The free plan has fixed disk space available at its disposal where 50 MB are the e-mail quota.
    7. Outgoing Connections are disabled on the free hosting servers for security reasons.
    8. ACCOUNT(S) - The Customer has the right of having only one free account. This limitation does not apply to paid accounts, i.e. The Customer can have as many paid accounts as he/she needs. Every new free account created by the same Customer will be deleted upon inspection and at our sole discretion unless the Customer contacts a representative of uk.am.
    9. The Customer is responsible for building and updating his/her web pages, and regularly backing up all data.
    10. uk.am free hosted sites MAY be used as an entry to a non-uk.am hosted site ONLY if the user is not automatically redirecting to the non-uk.am hosted site.
    11. FTP Usage
      • FTP access is provided for the purposes of uploading content, maintaining content, and downloading content for backup purposes only. It is not to be used for the distribution and backup of files.
      • FTP usage for web camera purposes is STRICTLY FORBIDDEN.
      • Free hosting plan users are allowed only one FTP account.
      • All free accounts have an upload file size limit of 15 MB!
      • uk.am reserves the right to revoke or restrict all FTP access and/or remove any website that causes improper or excessive FTP usage.
    12. SCRIPTING Languages
      • The usage of PHP/PERL/CGI/etc. and MySQL is STRICTLY FORBIDDEN for the following (but not limited to) actions: running BOTS, IRC servers, online chats, link exchange systems, web crawlers, and conducting attacks against third party systems. Such USAGE will result in AN IMMEDIATE ACCOUNT TERMINATION WITHOUT ANY REFUND even if the Customer has upgraded his/her account from a free to a paid one.
      • uk.am reserves the right to revoke or restrict the access to any SCRIPTING Language and/or remove any website or even an account for improper or excessive SCRIPTING Languages utilization.
    13. The Customer is allowed one MySQL Database with 30 MB of total space. Maximum allowed MySQL queries are 12 000/hour and up to 30 concurrent connections.
    14. Hotlinking is restricted and forbidden on uk.am.
    15. The following file types are not allowed on uk.am free web hosting - .htacl, .htaclu, .avi, .mov, .mp2, .mp3, .mpeg, .ram, .asf, .quota, .vbs, .shs, .scr, .exe, .cmd, .torrent, .wmv, .wma, .rm, .zip, .rar, .gz, .tgz.
    16. The following PHP functions are disabled on uk.am free web hosting due to system/security concerns: allow_url_fopen, fsockopen, pfsockpen, getrusage, get_current_user, set_time_limit, getmyuid, getmypid, dl, leak, listen, chown, chgrp, realpath, link.
    17. Inactivity Period
      1. Free accounts will be set to inactive if they haven't received any traffic at all during the last 12 months. If your account is set to inactive, the system will notify you 3 times over 5 days before the account is blocked. After that, you will get 3 additional notifications over 5 days during which time you can contact us in order to reactivate your account or else your account and its data will be permanently deleted.
      2. If your account has been blocked due to a violation of the Terms of Service, abuse, spam or any other malicious activity, then it will be deleted in 15 days without any notice.
  2. NO UNLAWFUL OR PROHIBITED USE As a condition of your use of the uk.am Services, YOU will not use the uk.am Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. YOU must not attempt to gain unauthorized access to any uk.am Services, other accounts, computer systems or networks connected to any uk.am Services, through hacking, password mining or by any other means. You must not obtain or attempt to obtain any materials or information through any means not intentionally made available through the uk.am Services. uk.am, in its sole discretion, reserves the right to disclose at any time any piece of information that uk.am deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove, in whole or in part, any piece of information or material. Please, report any violations of these Terms of Services to abuse@supportindeed.com
  3. THIRD PARTY Any dealings with third parties (as well as advertisers) facilitated by the uk.am Services or participating in promotions, delivery and payment of goods and services, and any other terms, conditions, warranties and representations associated with such dealings or promotions are solely between you and the advertiser or the other third party. uk.am cannot be held responsible or liable for any part of such dealings and promotions.
  4. TERMINATION YOU agree that uk.am, in its sole discretion, may terminate your password, account (or any part thereof) as well as the use of the Service, and remove and discard any Content within the Service, should you violate these terms.
  5. YOUR RESPONSIBILITIES YOU are solely responsible for the content of your web pages, messages or data you or your sites' users upload on uk.am servers. Using the uk.am Services in connection with surveys, contests, pyramid schemes [HYIP], chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise) is prohibited. In consideration of your use of the Service, YOU agree to:
    1. Provide true, accurate, current and complete information about yourself as prompted by the Service's registration form.
    2. Regularly check and promptly inform us to update your Registration Data in order to keep it true, accurate, current and complete. If YOU provide any information that is untrue, inaccurate, not current or incomplete, or uk.am has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, uk.am has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).
    3. YOU will receive a password and an account designation upon completing the Service registration process. YOU are responsible for maintaining the confidentiality of your account details, and YOU are fully responsible for all activities that are associated with your account. YOU agree to:
      • immediately notify uk.am of any unauthorized use of your password, account and/or any other breach of security;
      • ensure that you exit from your account at the end of each session;
      • refrain from posting, disclosing, providing, selling or offering to sell your account details provided by uk.am to any third party;
      • uk.am cannot and will not be held liable for any loss or damage arising from your failure to comply with these terms.
    4. Any Customer in violation of our system or network security and/or enormously overloading/over flooding the servers' resources is subject to criminal and civil liability, as well as an immediate account termination. Examples include, but are not limited to, the following:
      • Unauthorized access, use, probe, rootkit or scan of systems security or authentication measures, data or traffic;
      • Interference with service to any user, host or network including, without limitation, e-mail bombing, deliberate flooding attempts to overload a system and broadcast attacks;
      • Forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting;
    5. The Customer agrees not to publish on or over his/her account any information, software or other content which violates or infringes upon the rights of any other third party or which knowingly contravenes the laws of any jurisdiction in which such content is generally accessible.
    6. uk.am does NOT allow sites that provide any content, points of distribution, or 'links' to sites that:
      • Infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy;
      • Violate any law, statute, ordinance or regulation;
      • Are defamatory, trade libelous, threatening, unlawfully harassing, abusive, pornographic or obscene;
      • Contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software/programs that may damage the operation of a third party's computer or property;
      • Contain Proxy, Pirated or Hacking / Phreaking Software (Warez). Moreover, any software that is copyrighted and not freely available for distribution without cost, ROMs, ROM Emulators and Mpeg Layer 3 files (MP3) - all fall under this jurisdiction. This includes also Torrent sites or links to Torrent sites;
      • Display/distribute Adult content as well as any erotic or pornographic material, links to adult sites, or advertisements for adult sites;
    7. YOU acknowledge and agree that based on its sole discretion uk.am might filter abusive words and/or links due to security reasons (i.e. words or links of PayPal, eBay, AOL, Amazon [not limited to]).
    8. Use of phishing or mimic sites is strictly prohibited on uk.am. Any customer suspected of such activity will be terminated WITHOUT any refund and legal actions will be started to the full extent of the law.
    9. YOU completely agree and understand that by signing up with uk.am you might receive system notification emails and newsletters.
    10. YOU acknowledge and agree that uk.am might change this Terms of Services without notice and you are solely responsible for checking for such changes, follow up and comply with them.
  6. SPAMMING IS PROHIBITED We will determine in our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:
    • The advertising of your uk.am hosted site using Unsolicited Email (spam). This is strictly prohibited and your account will be removed immediately if it is involved in any type of spam activity;
    • The bulk sending of unsolicited messages, or the sending of unsolicited e-mails which result in complaints from recipients;
    • The sending of junk mail;
    • The use of distribution lists that include people who have not given explicit permission to be included in such a distribution channels;
    • The posting commercial of ads to USENET newsgroups that do not permit them;
    • The posting of articles containing binary encoded data to non-binary newsgroups;
    • The excessive and repeated posting of off-topic messages to newsgroups;
    • Excessive and repeated cross-posting;
    • The e-mail harassment of another Internet Customer/s, including but not limited to, transmitting any threatening, libelous or obscene material, or material of any nature which could be deemed offensive;
    • The e-mailing of age-inappropriate communications or content to anyone under the age of 18;
  7. UNSUITABLE BEHAVIOR Any indecent, abusive or insulting treatment towards an employee of uk.am will be considered inappropriate. Each Customer is expected to conduct himself/herself in a well-behaved manner when communicating with uk.am employees regarding any requests for help through e-mail, phone, etc. Each Customer should avoid applying any form of a written emotional outburst. All attempts of uncontrolled behavior will be interpreted as a breach of this Agreement. Other acts of treatment towards uk.am employees that will be considered unacceptable include verbal, oral, written or delivered by a second party threats that are addressed to uk.am or any of its employees, partners, equipment, and concerns. All forms of such threats will be interpreted as a breach of this Agreement. uk.am reserves the right to restrict or completely stop access to the client's accounts and even to permanently disable the hosting account without issuing a refund if any of the aforementioned rules are violated and if further communication is not possible due to continued bad mannered client behavior!
  8. COPYRIGHTS Copyrighted material must not be placed on any Customer's account without the explicit permission of the owner(s) or the person(s) directly authorized by the owner(s). Only the owner(s) or such authorized person(s) must upload copyrighted material to the account. Upon our receipt of a notice of a claimed copyright infringement containing the above information, after confirmation, we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will have no liability to any Customer of the Services for the removal of any such material.
  9. MISCELLANEOUS
    1. uk.am cannot be held responsible for the content of pages hosted under its service. uk.am cannot be held liable for any damages or lost profits from copyright infringements or unauthorized content reproduction hosted on the uk.am platform as a standalone user domain or as a subdomain under the utility domains, including but not limited to the following: onlinewebshop.net, myartsonline.com, mygamesonline.org, mypressonline.com, getenjoyment.net, medianewsonline.com, scienceontheweb.net, mywebcommunity.org, sportsontheweb.net, atwebpages.com. uk.am does not review pages for content before they are posted and does not verify, endorse, or otherwise take responsibility for the content of any user-created page. However, we reserve the right to remove any page from our servers which we determine is in violation of our rules and guidelines. Users are solely responsible for all files contained in their directory and can be held legally liable for the contents of their website.
    2. The free hosting plan is 100% ads free and we will never force you to place our ads on your sites.
    3. uk.am may terminate any account at any time, without a notice for conduct that it violates these guidelines, or for any other reason. User accounts may be terminated and all client data may be deleted if uk.am deems it harmful to its business, or any of its users, or partners. Pages found in violation of these items may be a subject to immediate deletion and removal from our servers, and their web masters may be a subject to banishment from the uk.am network. The following is a non-exhaustive list of contents and behaviors that are UNACCEPTABLE on uk.am.
      1. Content that includes links to nudity, pornography, adult content, sex, extreme violence, or foul language.
      2. Content that condones, promotes, contains, or links to warez, cracks, hacks, their associated utilities, or other piracy-related information, whether for educational purposes or not.
      3. Content that has been or is being promoted through the sending of unsolicited email (spamming) or mail fraud schemes, or pages that promote or condone the sending of unsolicited email. Users who utilize uk.am resources, including e-mail addresses, for spam, are also s subject to prosecution under the fullest extent of the law.
      4. Content that commits acts of copyright, trademark, patent, trade secret or any other type of intellectual property infringement.
      5. Content that is racist, or otherwise extremely offensive to others, including content which aggravates, harasses, threatens, defames, or abuses others.
      6. Storage of log files or non-HTML content, or any use of space that circumvents the display of advertising.
      7. Having password-only, hidden, or restricted access pages (all Web pages must be accessible to the Internet community at large).
      8. Sites that exploit images of children under 18 years of age.
      9. Binary files, downloads, etc. that are not linked to an HTML page on the user's site, such that an advertising banner is displayed. Links back to files on a user's uk.am page from other sites must also link first to an HTML page on uk.am, which then links to the binary files.
      10. Content that contains, links to, or participates in pyramid schemes [HYIP], gambling, raffles, lotteries, and so forth.
      11. Content that posts or discloses personally identifiable information or private information of individuals under the age of 13 or in connection with materials directed toward individuals under the age of 13 without verifiable parental consent.
      12. Content that provides, sells, or offers to sell the following: controlled substances, illegal drugs and drug contraband, alcohol, weapons, pirated materials, pornography or sexual products, programs to attack others, illegal goods, escort services, instructions on making, assembling, or obtaining illegal goods or weapons, information used to break copyright or trademark violations, to destroy others' property, or to harm any person or animal.
      13. Content that takes part in, or allows any third party to take part in, the following: reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of the Technology; individual pass working of Member sites or pages; altering copyright notices and attributes (unless permitted in writing by the author/owner); and such practices.
    4. uk.am provides space for hosting Web pages but makes no implied or express warranties about the reliability of this space or related services. uk.am is not responsible for any deletion, alteration, or loss of data due to network or system outages, file corruption, accidental deletion, or any other reason. uk.am makes no guarantees about its server reliability, speed, or consistency, and cannot be held liable for the lack of such.
      1. Users are responsible for regularly monitoring and creating backups of their own files, and agree to use the uk.am resources and infrastructure at their own risk. This service is provided on an "as is" basis without warranties of any kind, either expressed or implied. Neither uk.am nor its partners make any warranty with respect to any content, information, services, or products provided through or in conjunction with this free service.
      2. uk.am and its partners make no guarantees with regards to the accuracy, correctness, or completeness of any information on these Web pages and are not responsible for any errors or omissions arising from the use of such information; any failures, delays, or interruptions in the delivery of any content or services contained on our servers; or losses or damages arising from the use of the content or services provided by uk.am.
      3. NO Guarantee of domain registration or successful renewal on free web hosting accounts! IMPORTANT NOTICE: The Free web hosting platform is still in Development (Beta mode) and as such there are likely to be some minor defects in the system. Please note that we will do our best to provide you with decent service, however, we CANNOT provide any guarantee whatsoever that we will be able to register or renew your domain successfully if you are hosted on the free web hosting platform, even if you have paid for your domain registration or renewal service.
      4. uk.am may also link to or include on its website resources and information provided by 3rd party partners and providers. We do not guarantee the reliability of this information, nor does the inclusion of this information imply our recommendation of these services; it is merely provided to assist you in the creation of your website and provide added value to our service.
      5. Because free accounts and their hosted sites are distributed by uk.am and powered by Attractsoft GmbH, Attractsoft GmbH reserves the right to include traffic generated by all websites it hosts in its overall accounting of page views, unique users, and other usage measures. This includes providing web traffic measurement companies with all URLs distributed by uk.am and powered by Attractsoft GmbH for use in their projection of Attractsoft GmbH associated overall traffic.
Refund Policy At uk.am we take great value in delighting our customers. Below you can read our Refund Policy.
  1. Web Hosting Accounts All newly registered accounts, as well as upgrades from free to paid accounts, are subject to 30 days money-back guarantee. This is applicable only for annual web hosting accounts(1,2,3,4,5 years). In case you become dissatisfied with our services at any point within the first 30 days, you will receive a 100% refund for the hosting account. In the case of web hosting renewals (after one or more billing cycles), the account is not subject to the 30 days money-back guarantee, hence the rule for the first 30 days does not apply.
  2. Domain Names Domain name sales are final and non-refundable. At the time of purchase, you are the sole owner of the domain(s) purchased through our service. In case you decide to leave our hosting service at the end of your billing cycle or take advantage of the 30 days money-back guarantee, domain names are transferable to another provider. Changes to registered domain names i.e. incorrect spelling, cannot be made once the domain has been purchased. Please explicitly verify the spelling of your domain name before purchase.
  3. Free Domain Names In case you get a free domain name within a web hosting package purchased, and you decide to take advantage of the 30 days money-back guarantee, you absolutely agree and understand that domain name registrations are non-refundable. Therefore, upon requesting a refund based on 30 days money-back guarantee, you agree that the amount of 19.95USD will be held for the domain name registration before a refund for the hosting account is issued.
  4. VPS and Semi-Dedicated Hosting The one-month subscriptions for the Semi-Dedicated and the VPS Hosting services do not fall in the 30 days money back guarantee. Refunds for 1-month subscriptions for those services can be requested only 5 days after the initial order if the services have been granted. After the 5th day from granting the services, customers can request services cancellation, but a refund will not be issued.
  5. Chargebacks Chargebacks are not accepted as a way of refunding. Any client who initiates a credit card chargeback of an order will be a subject to collections and legal actions. He/she will be charged starting from 20.00USD and up to 50.00USD for a higher amount, because when signing up with uk.am, customers accept these terms and conditions, thus agreeing to observe them strictly.